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000
NOUS71 KNES 231538
ADANES
SUBJECT: PRODUCT OUTAGE/ANOMALY: CORRECTION - UPDATE#8: AIRS &
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****UPDATE #8: ****AIRS PRODUCTION WAS SUCCESSFULLY REACTIVATED AT
APPROXIMATELY 0300 UTC ON JANUARY 23RD.  CONTINUED MONITORING SHOW THE
SYSTEM TO BE STABLE AND PRODUCTS ARE BEING DISTRIBUTED NORMALLY.
****
UPDATE #7: ****THE AIRS OUTAGE IS STILL ON-GOING.  TECHNICIANS ARE
ACTIVELY WORKING ON THE PROBLEM AND THERE IS STILL NO ETA.******

**UPDATE #6:**AIRS DATA IS STILL OFFLINE WITH NO ETA FOR
RESTORATION.****
**
UPDATE #5: **AIRS DATA IS STILL OFFLINE WITH NO ETA FOR RESTORATION.**

UPDATE #4: **PRODUCTION OF MODIS DATA HAS RESUMED. THE SYSTEM IS
CURRENTLY PROCESSING A BACKLOG OF APPROXIMATELY 10 HOURS, ALTHOUGH MOST
RECENT DATA IS PROCESSED FIRST. LEVEL 1-B DATA IS NOW AVAILABLE
FOR BOTH
AQUA AND TERRA. LEVEL 2 PRODUCTS WILL BE AVAILABLE IN APPROXIMATELY 6
HOURS. AIRS DATA IS STILL OFFLINE. AIRS TECHNICIANS HAVE BEEN NOTIFIED,
THERE IS  NO CURRENT ETA FOR RESTORATION.
*
UPDATE #3: *THE AIRS/MODIS OUTAGE IS STILL ON-GOING. HOWEVER THE ROOT
CAUSE HAS BEEN DETERMINED AND REPAIRS TO THE SYSTEM ARE ON-GOING.
RESTORATION OF DATA PROCESSING IS EXPECTED TO BE COMPLETED THIS
MORNING.  HOWEVER, DUE TO LACK OF DATA STORAGE CAPACITY, BACK-LOGGED
DATA WILL NOT BE RECOVERABLE. *

UPDATE #2: *THE AIRS/MODIS OUTAGE IS STILL ON-GOING. VENDOR SUPPORT HAS
BEEN REQUESTED AND ADDITIONAL ANALYSIS IS OCCURRING TO DETERMINE THE
UNDERLYING CAUSE AND IDENTIFY A COURSE OF ACTION TO CORRECT THE
SITUATION.  NO AIRS OR MODIS DATA WILL BE AVAILABLE UNTIL THE SITUATION
IS RECTIFIED.
*
UPDATE #1:***THE FAILURE AFFECTING THE AIRS & MODIS DATA PROCESSING
SYSTEM CONTINUES.  IT IS ESTIMATED THAT THE SYSTEM WILL NOT BE ABLE TO
BE BROUGHT BACK ON-LINE UNTIL TOMORROW MORNING.  ADDITIONAL UPDATES
WILL
BE MADE AVAILABLE IF THE SITUATION CHANGES. *

TOPIC:*  AIRS & MODIS DATA OUTAGE

*DATE/TIME ISSUED: ***JANUARY 23, 2015 1525 UTC

*PRODUCT(S) OR DATA IMPACTED: ***AQUA AIRS & MODIS, TERRA MODIS*

DATE/TIME OF INITIAL IMPACT:***JANUARY 14, 2015  1745 UTC
*
DATE/TIME OF EXPECTED END:*JANUARY 23, 2015 0300 UTC *

LENGTH OF OUTAGE:*APPROXIMATELY 201 HOURS*

DETAILS/SPECIFICS OF CHANGE: *THE AIRS & MODIS DATA PROCESSING SYSTEM
SUFFERED A HARDWARE MALFUNCTION AT APPROXIMATELY 1745 UTC, PREVENTING
DATA PRODUCTION.  TECHNICIANS ARE REVIEWING THE SITUATION, BUT THERE IS
NO CURRENT ETA FOR RESTORATION OF SERVICES.

*CONTACT INFORMATION FOR FURTHER INFORMATION:* ESPC OPERATIONS AT
ESPCOPERATIONS@NOAA.GOV AND 301-817-3880

*WEB SITE(S) FOR APPLICABLE INFORMATION:*N/A

THIS MESSAGE WAS SENT BYESPC.NOTIFICATION@NOAA.GOV. YOU HAVE BEEN SENT
THIS AND OTHER NOTIFICATIONS BECAUSE YOU HAVE OPTED IN TO RECEIVE IT.
IF FOR ANY REASON, YOU WISH TO UNSUBSCRIBE, PLEASE CONTACT ESPC HELP
DESK AT ESPCOPERATIONS@NOAA.GOV OR (301) 817-3880. PLEASE NOTE: IT MAY
TAKE UP TO TWO BUSINESS DAYS TO PROCESS YOUR UNSUBSCRIBE REQUEST.

--BOUNDARY_(ID_KS8I8J4NKYZ5ZRQTYRLCIW)
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UPDATE #8: AIRS PRODUCTION WAS SUCCESSFULLY REACTIVATED AT APPROXIMATELY 0300 UTC ON JANUARY 23RD. CONTINUED MONITORING SHOW THE SYSTEM TO BE STABLE AND PRODUCTS ARE BEING DISTRIBUTED NORMALLY.

UPDATE #7:
THE AIRS OUTAGE IS STILL ON-GOING. TECHNICIANS ARE ACTIVELY WORKING ON THE PROBLEM AND THERE IS STILL NO ETA.

UPDATE #6: A
IRS DATA IS STILL OFFLINE WITH NO ETA FOR RESTORATION.

UPDATE #5:
AIRS DATA IS STILL OFFLINE WITH NO ETA FOR RESTORATION.

UPDATE #4:
PRODUCTION OF MODIS DATA HAS RESUMED. THE SYSTEM IS CURRENTLY PROCESSING A BACKLOG OF APPROXIMATELY 10 HOURS, ALTHOUGH MOST RECENT DATA IS PROCESSED FIRST. LEVEL 1-B DATA IS NOW AVAILABLE FOR BOTH AQUA AND TERRA. LEVEL 2 PRODUCTS WILL BE AVAILABLE IN APPROXIMATELY 6 HOURS. AIRS DATA IS STILL OFFLINE. AIRS TECHNICIANS HAVE BEEN NOTIFIED, THERE IS NO CURRENT ETA FOR RESTORATION.

UPDATE #3:
THE AIRS/MODIS OUTAGE IS STILL ON-GOING. HOWEVER THE ROOT CAUSE HAS BEEN DETERMINED AND REPAIRS TO THE SYSTEM ARE ON-GOING. RESTORATION OF DATA PROCESSING IS EXPECTED TO BE COMPLETED THIS MORNING. HOWEVER, DUE TO LACK OF DATA STORAGE CAPACITY, BACK-LOGGED DATA WILL NOT BE RECOVERABLE.

UPDATE #2:
THE AIRS/MODIS OUTAGE IS STILL ON-GOING. VENDOR SUPPORT HAS BEEN REQUESTED AND ADDITIONAL ANALYSIS IS OCCURRING TO DETERMINE THE UNDERLYING CAUSE AND IDENTIFY A COURSE OF ACTION TO CORRECT THE SITUATION. NO AIRS OR MODIS DATA WILL BE AVAILABLE UNTIL THE SITUATION IS RECTIFIED.

UPDATE #1:
THE FAILURE AFFECTING THE AIRS & MODIS DATA PROCESSING SYSTEM CONTINUES. IT IS ESTIMATED THAT THE SYSTEM WILL NOT BE ABLE TO BE BROUGHT BACK ON-LINE UNTIL TOMORROW MORNING. ADDITIONAL UPDATES WILL BE MADE AVAILABLE IF THE SITUATION CHANGES.

TOPIC:
AIRS & MODIS DATA OUTAGE

DATE/TIME ISSUED: JANUARY 23, 2015 1525 UTC

PRODUCT(S) OR DATA IMPACTED: AQUA AIRS & MODIS, TERRA MODIS

DATE/TIME OF INITIAL IMPACT:
JANUARY 14, 2015 1745 UTC

DATE/TIME OF EXPECTED END:
JANUARY 23, 2015 0300 UTC


LENGTH OF OUTAGE:
APPROXIMATELY 201 HOURS

DETAILS/SPECIFICS OF CHANGE:
THE AIRS & MODIS DATA PROCESSING SYSTEM SUFFERED A HARDWARE MALFUNCTION AT APPROXIMATELY 1745 UTC, PREVENTING DATA PRODUCTION. TECHNICIANS ARE REVIEWING THE SITUATION, BUT THERE IS NO CURRENT ETA FOR RESTORATION OF SERVICES.

CONTACT INFORMATION FOR FURTHER INFORMATION: ESPC OPERATIONS AT ESPCOPERATIONS@NOAA.GOV AND 301-817-3880

WEB SITE(S) FOR APPLICABLE INFORMATION: N/A

THIS MESSAGE WAS SENT BYESPC.NOTIFICATION@NOAA.GOV. YOU HAVE BEEN SENT THIS AND OTHER NOTIFICATIONS BECAUSE YOU HAVE OPTED IN TO RECEIVE IT. IF FOR ANY REASON, YOU WISH TO UNSUBSCRIBE, PLEASE CONTACT ESPC HELP DESK AT ESPCOPERATIONS@NOAA.GOV OR (301) 817-3880. PLEASE NOTE: IT MAY TAKE UP TO TWO BUSINESS DAYS TO PROCESS YOUR UNSUBSCRIBE REQUEST.
--BOUNDARY_(ID_KS8I8J4NKYZ5ZRQTYRLCIW)-- =

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