Alarm/Alert Administrative Msg
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000
NOUS71 KNES 201744
ADANES
SUBJECT: PRODUCT OUTAGE/ANOMALY: UPDATE #2,
**UPDATE #2: NSOF HAS IMPLEMENTED A WORK AROUND TO CORRECT THE DATA
LATENCY ISSUES WITH METOP-A/B. A FAULTY CIRCUIT IS BELIEVED TO BE THE
ROOT CAUSE. ESPC CONTINUES TO INVESTIGATE THE CIRCUIT.***UPDATE
#1: NSOF
CONTINUES TO EXPERIENCE METOP-A/B DATA LATENCY ISSUES. DATA LATENCY IS
CURRENTLY UP TO ~11 HOURS. A FAULTY CIRCUIT IS BELIEVED TO BE THE ROOT
CAUSE. ESPC CONTINUES TO INVESTIGATE THE CIRCUIT AND WORK ON AN
ALTERNATIVE PATH TO REROUTE THE METOP-A/B DATA.**

CORRECTION: *"DATE/TIME OF INITIAL IMPACT" FIELD CHANGED. 0000 UTC
CHANGED TO 0000Z.
*
TOPIC*:  METOP-A/B DATA INGEST LATENCY ISSUES

*DATE/TIME ISSUED*: APRIL 20, 2018 1736Z

*PRODUCT(S) OR DATA IMPACTED*: GOME, IASI, ASCAT, GRAS

*DATE/TIME OF INITIAL IMPACT*: APRIL 17, 2018 0000Z

*DATE/TIME OF EXPECTED END*: TBD

*LENGTH OF EVENT*: TBD

*DETAILS/SPECIFICS OF CHANGE*:
METOP-A/B DATA IS EXPERIENCING LATENCY ISSUES (CURRENTLY AT ~8 HOURS)
WITHIN NSOF PROCESSING.  THE CAUSE OF THIS PROBLEM IS BELIEVED TO BE AN
ISSUE WITH A EUMETSAT ROUTER LOCATED IN DARMSTADT, GERMANY.  ESPC IS
COORDINATING WITH EUMETSAT TO INVESTIGATE AND CORRECT THE ISSUE.

*CONTACT INFORMATION FOR FURTHER INFORMATION*: ESPC OPERATIONS AT
ESPCOPERATIONS@NOAA.GOV AND 301-817-3880

THIS MESSAGE WAS SENT BY ESPC.NOTIFICATION@NOAA.GOV. YOU HAVE BEEN SENT
THIS AND OTHER NOTIFICATIONS BECAUSE YOU HAVE OPTED IN TO RECEIVE IT.
IF FOR ANY REASON, YOU WISH TO UNSUBSCRIBE, PLEASE CONTACT ESPC HELP
DESK AT ESPCOPERATIONS@NOAA.GOV OR (301) 817-3880. PLEASE NOTE: IT MAY
TAKE UP TO TWO BUSINESS DAYS TO PROCESS YOUR UNSUBSCRIBE REQUEST.



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