403
NOUS72 KNES 231904
ADMNES
TOPIC: MIGRATION OF NOAA AVAYA STACK FROM 8.1.X TO 10.2 TO CAUSE TEMPORARY
PHONE OUTAGE AT NSOF

DATE/TIME ISSUED: SEPTEMBER 23, 2024 1858 UTC



PRODUCT(S) OR DATA IMPACTED:



DATE/TIME OF INITIAL IMPACT:  SEPTEMBER 28, 2024 1300 UTC



DATE/TIME OF EXPECTED END:  SEPTEMBER 28, 2024 2300 UTC



LENGTH OF OUTAGE: 10 HOURS (FULL UPGRADE WINDOW) BUT 1 HOUR OR LESS OF
DOWNTIME EXPECTED



DETAILS/SPECIFICS OF CHANGE:

THE AVAYA RELEASE MANAGEMENT WILL BE TURNING OFF AVAYA STACK VM`S ON 8.1.X
RELEASE AT EQUINIX AND QTS AND TURNING ON NEWLY CONFIGURED VM`S ON 10.2
RELEASE ON SATURDAY, SEPTEMBER 28, 2024 AT 1300 UTC.  PHONE SYSTEMS ON THE
AVAYA NETWORK AT THE NOAA SATELLITE OPERATIONS FACILITY (NSOF) MAY NOT BE
ABLE TO RECEIVE OR MAKE PHONE CALLS DURING THE OUTAGE PERIOD OF 1300 TO
2300 UTC ON SEPTEMBER 28, 2024.  THE TOTAL PHONE OUTAGE DOWNTOWN IS
EXPECTED TO BE 1 HOUR LESS DURING THIS PERIOD.

CUSTOMERS WILL HAVE INTERMITTENT LOSS OF PHONE CONNECTIVITY AND
VOICEMAIL.

USERS THAT ARE UNABLE TO CONTACT AN IMPACTED PHONE LINE AT NSOF MAY REACH
THE SOCC SHIFT SUPERVISOR AT 301-817-4198.  DURING THIS TIME, THE ESPC HELP
DESK WILL NOT BE ABLE TO MAKE OR RECEIVE PHONE CALLS.  USERS NEEDING TO
CONTACT THE ESPC HELP DESK SHOULD DO SO BY EMAIL (ESPCOPERATIONS@NOAA.GOV)
OR BY CALLING THE SOCC 301-817-4198.


CONTACT INFORMATION FOR FURTHER INFORMATION: CONTACT ESPC OPERATIONS AT
ESPCOPERATIONS@NOAA.GOV OR 301-817-3880



WEB SITE(S) FOR APPLICABLE INFORMATION: N/A



THIS MESSAGE WAS SENT BY ESPC.NOTIFICATION@NOAA.GOV. YOU HAVE BEEN SENT
THIS AND OTHER NOTIFICATIONS BECAUSE YOU HAVE OPTED IN TO RECEIVE THEM. IF
FOR ANY REASON, YOU WISH TO UNSUBSCRIBE, PLEASE CONTACT THE ESPC HELP DESK
AT ESPCOPERATIONS@NOAA.GOV OR (301) 817-3880. PLEASE NOTE IT MAY TAKE UP TO
TWO BUSINESS DAYS TO PROCESS YOUR UNSUBSCRIBE REQUEST.

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